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If a package qualifies for the USPS Delivery Instructions™ service, you can tell USPS where to leave a package at your address, send it to a different address, or send it to your Post Office.

Click Change Delivery Instructions on the tracking results page to leave your request. If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service.

No “Delivery Instructions” Link

There are several reasons a package may not be eligible for Delivery Instructions.

Ineligible packages may have:

Already left the Post Office for delivery
A Hold Mail request
A Forward Mail request

A military (APO/FPO) or DPO address
An international sender
A Delivery Signature request

A Collect on Delivery (COD) request
An active USPS Package Intercept® order
Insurance for $500 or more

Responses to common requests such as package not received or delivered, missing package, or where is my package and other tracking statuses.

This FAQ explains common package statuses you may receive for mail and package delivery and the frequent answers provided by Care Center agents. We invite all customers to sign up for Informed Delivery® notifications by USPS® which offers a digital preview of your mail and the ability to manage your packages scheduled to arrive soon!

We apologize that phone agents will not be able to provide additional information on the following scan messages. To avoid extended wait times by phone, a service request may be sent by email to your local Post Office™ location for follow-up.

If you scheduled a redelivery that did not occur, a service request may be sent by email to your local Post Office™ location for follow-up.

Package Status & Meaning	Explanation	Reminders
DELIVEREDArticle has been delivered with a recorded time, location and date of delivery.	We apologize if you have not received your item as indicated.If your tracking information shows that your package was delivered but you can’t find it:Carrier may have placed it in a safer location, please check:MailboxPorchGarageAny area out of potential weather hazardsExterior doors and any locations where the package could be placedCheck your mailbox again as some packages come separately from your regular mail.Check with others in your house that may have accepted it.In rare cases, package may show as ‘delivered’ but could take additional 24 hours.If it has been over 24 hours from the ‘delivered’ status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.	Please check all potential delivery locations at your address.Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.If you received a key in your regular mail compartment, it may be in a package (parcel) locker located in or near your community mail box.You may also sign up for Informed Delivery® which offers a digital preview of your mail and allows you to manage your expected packages.
NOTICE LEFTAn unsuccessful delivery attempt was made by your carrier today.	We apologize we weren’t able to successfully deliver your mail or package.You may:Schedule a Redelivery, orYou can pick up your mail item at the Post Office™ facility indicated on the notice beginning the next business day. You must present valid photo ID and need to bring in the notice left by the Carrier.	If this item is unclaimed by the RETURN DATE, then it will be returned to sender.Use Postal Locator to find your local office.
DELIVERY STATUS NOT UPDATEDItem arrived for delivery; however, it has not yet been processed for delivery.	We apologize your mail or package delivery status is not yet available and ask for your patience while the item is being processed.If there has been no follow up scan the day after arriving at your local Post Office™ facility AND no delivery has occurred, to save time a service request may be sent by email to your local Post Office™ facility for follow-up.You will receive a confirmation number and a contact within 2-3 business days.	You may also sign up for an USPS.com® account to receive text or email updates.
RECEPTACLE BLOCKEDCarrier did not have access to mailbox to complete delivery.	We apologize the carrier did not have access to your mailbox. All mail is returned to your local Post Office™ facility to attempt delivery the next business day.A blocked receptacle could be due to a parked vehicle, local utility work in the area, weather conditions or emergency responders impeding access.Please check the area for any obstruction that may prevent delivery OR you may use Postal Locator to pick up the item at your local Post Office™ facility.	If blockage will be prolonged you may schedule a Redelivery.
NO ACCESS (Delivery Attempted – No Access to Delivery Location)Your carrier was unable to deliver to your address.	We apologize the carrier was unable to deliver to your address.If you received this message on a Sunday, we will automatically reattempt delivery the next business day. No further action is needed at this time.If it’s been more than 24 hours since the initial No Access scan, to save time a service request can be sent by email to your local Post Office™ facility for follow-up.You will receive a confirmation number and a contact within 2-3 business days.	There are a variety of reasons this may have occurred such as: a non-delivery day, address is in a gated community, or animal interference, etc.
IN TRANSITThe item is currently in transit to the destination.	Item is being processed or transported to your delivering Post Office™ facility.Additional tracking information will be available when it arrives at unit and is out for delivery.This scan may appear multiple times from the same facility and/or on different days as it is processed or in transit.Be assured that we are working to get this to you as soon as possible. If your item is running late, we apologize for the inconvenience.	You may also sign up for an USPS.com® account to receive text or email updates.

What can I do if my mailpiece hasn’t been delivered?

First, please check the delivery standard for the mail class of your domestic item. You can find the mail class by entering the USPS® Tracking number and looking up “Product Information.” Then compare your mail class and progress to what is found in the Mail Delivery Standards chart located in Delayed mail and packages? Also, if your item has a status of “Alert,” a delay could have occurred because of weather-related and other natural disasters or events. In this case, please check USPS Service Alerts first.

Expected Delivery Window

When checking the status